Members Not Syncing
If pending members aren't appearing in the dashboard, follow these troubleshooting steps.
Quick Checks
- Group is enabled - Go to Groups page, verify Group toggle is ON
- Extension is connected - Click extension icon, check "Status: Connected"
- Facebook is logged in - Visit facebook.com, verify you're logged in
- Pending members exist - Go to Group on Facebook, check if there are actually pending requests
Manual Sync
Force a sync:
- Go to Facebook Group
- Navigate to Members → Membership requests
- Look for GroupHunter overlay
- Click "Sync to Dashboard"
- Wait 10-15 seconds
- Check dashboard → Members → Pending
Common Issues
No GroupHunter overlay on Facebook
Fix:
- Refresh the Facebook page
- Check extension is enabled
- Make sure you're on the membership requests page
- Try a different Group
Sync button doesn't work
Fix:
- Check browser console for errors (F12)
- Verify Facebook session is active
- Try logging out and back into Facebook
- Clear browser cache
Members synced but don't appear
Fix:
- Check correct Group filter is selected
- Try "All Groups" filter
- Search for member by name
- Check Activity Log for sync events