Members Not Syncing

If pending member requests aren't appearing in GroupHunter, follow these steps.

Quick Fixes

Check the group is enabled — Go to Groups, the toggle must be ON
Open the right Facebook page — You must open the group's Members → Membership Requests page, not the group's main page
Check the extension is running — The GroupHunter icon should be visible in Chrome
Manually trigger sync — Click Sync Pending Members in the GroupHunter overlay on Facebook

Step-by-Step

Step 1: Confirm the Group is Enabled

Go to Groups in the GroupHunter sidebar
Find the group in question
The toggle next to it must be on (green/blue)
If it's off, click to enable it

Step 2: Open the Correct Facebook Page

GroupHunter syncs from the Membership Requests page specifically:

Go to Facebook
Open your Group
In the left sidebar, click Members
Click Membership Requests (or "Requests")
The GroupHunter overlay should appear on this page

If there are no pending requests on Facebook, there's nothing to sync — GroupHunter can only see requests that exist on Facebook.

Step 3: Trigger a Sync

The sync doesn't happen automatically on page load — you trigger it:

On the Membership Requests page, look for the GroupHunter overlay
Click Sync Pending Members
Wait a few seconds
Go to Members → Pending in the dashboard to see synced members

Step 4: Check Extension Status

If the GroupHunter overlay doesn't appear on the Facebook Membership Requests page:

See Extension Not Detected for troubleshooting steps
Make sure you're using Chrome (not Safari, Firefox, or Edge)
Ensure the extension is enabled at
```
chrome://extensions
```

Step 5: Check for Facebook Page Layout Changes

Facebook occasionally updates its interface. If the extension can't find the membership requests section:

Try refreshing the page
Check you're on
```
facebook.com/groups/[groupid]/members
```
→ click Requests tab
Make sure the group is private (GroupHunter works with private groups that have membership questions)

Members Appearing as Duplicate?

This can happen if the sync runs multiple times before the first sync is complete. GroupHunter deduplicates by Facebook user ID — duplicates are merged automatically. If you still see duplicates, contact support.

Members Synced but Automation Not Running?

See Automation Not Processing Members for help with automation issues.

Still Not Working?

Email support@grouphunter.io with the group name and a description of what you're seeing.

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